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    Western Cape Government: Provincial Public Service App

    Western Cape Government: Provincial Public Service App

    DLK delivered a mobile Public Service application to the Western Cape Government.

    BRIEF

    The Western Cape Government's (WCG) objective was to have a mobile application that met its Digital Government principles; namely a "optimised, transformed, and integrated citizen-centered service delivery". This digital innovation is to maximize the WCG's data assets, digital technologies and people.

    SOLUTION

    The mobile application met the Western Cape Government's needs with a key focus on "Citizen Centricity". Thus striving to meet citizen's needs effectively, affordably and timeously. Some of the App functions include:

    - Access to communication with WCG departments
    - Accessing housing services and database
    - News and events
    - Permit and job applications
    - Information and Frequently Asked Questions
    - Queries
    - Reporting of criminal activity
    - Locating public facilities such as hospitals and libraries

    CLIENT FEEDBACK

    The work completed was of a quality standard.

    REFLECTION

    Jako Smith, who was the Lead Solution Architect on the project, stated that the pilot testing phase to assess the application's usability had a positive response. This positive response was reported by WCG employees as well as citizens.

    View the case study of this project below:
    case study pdf
    Case Study PDF
    Back to Portfolio
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