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Western Cape Government: Provincial Public Service App

Western Cape Government: Provincial Public Service App

DLK delivered a mobile Public Service application to the Western Cape Government.

BRIEF

The Western Cape Government's (WCG) objective was to have a mobile application that met its Digital Government principles; namely a "optimised, transformed, and integrated citizen-centered service delivery". This digital innovation is to maximize the WCG's data assets, digital technologies and people.

SOLUTION

The mobile application met the Western Cape Government's needs with a key focus on "Citizen Centricity". Thus striving to meet citizen's needs effectively, affordably and timeously. Some of the App functions include:

- Access to communication with WCG departments
- Accessing housing services and database
- News and events
- Permit and job applications
- Information and Frequently Asked Questions
- Queries
- Reporting of criminal activity
- Locating public facilities such as hospitals and libraries

CLIENT FEEDBACK

The work completed was of a quality standard.

REFLECTION

Jako Smith, who was the Lead Solution Architect on the project, stated that the pilot testing phase to assess the application's usability had a positive response. This positive response was reported by WCG employees as well as citizens.

View the case study of this project below:

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