Change Management Professional Services
Change Management Consulting Services were delivered within several departments of the City of Cape Town.
The main objective was to provide Change Management Consulting Services for the project which established decentralized contract management functions within relevant departments in the City of Cape Town. DLK Group supported the ongoing change and communication management within those departments over the course of 8 months.
DLK Group provided Change management services that was significant in facilitating the change management process and thus aiding in the successful completion of the project.
The team played a crucial role in:
Establishing the Change Management Strategy and Schedule.
Performing Stakeholder Analysis
Creating the Stakeholder Matrix, List, and Impact Analysis Reports
Managing stakeholder engagement and communications
Implementing an effective Change Management Programme Plan
Providing the Closeout Report
"DLK fully satisfied our requirements and often exceeded expectations. The resources were professional, pleasant and both provided invaluable contributions to delivery of the scope but also going above and beyond specifically as it relates the training a large number of persons to use a system-based repository under very tight deadlines."
City of Cape Town