Project Ukutinga - SAP Implementation Partnership with Accenture

Accenture engaged DLK as a partner to implement the City of Cape Town's first SAP implementation.

The Brief

Project Ukutinga was launched in 2002, in a bid to streamline the City of Cape Town's IT systems and standardise business processes for 7 municipalities merging in the region. The aim of the project was to reduce operating costs, eliminate manual processes and provide an enhanced service experience for the City's citizens.
DLK Group was engaged by Accenture as a planning and implementation partner for the project.


The Solution

From the outset of the project, the DLK team became key resources, and made significant contributions to the success of the project. Over time, the initial engagement grew from Applications Architecture planning and preparation, to implementation and management. DLK became an integral part of the project well past implementation and go-live.
The team, consisting of SAP Project Managers, Analysts, Business Analysts, Functional Analysts and Developers currently manage, support and evolve the system on-site.


Client Feedback

We are satisfied with the work performed for us by your staff, relating to the implementation and support of SAP at the City of Cape Town, on behalf of us. We would like to thank you for your continued support in helping make the project at COCT a success. The quality of work has been good and we can therefore recommend that your staff be used on other similar projects. - Andre Nel, Senior Executive, Accenture


DLK Reflection

We were extremely privileged as a fledgling black SMME company at the time, to be part of such a historic, iconic SAP ERP implementation. The skills transferred to both our technical team and business development team by Accenture gave us enormous momentum, and helped us on a journey to become a SAP delivery partner of choice almost 20 years later.

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